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Customer Service Expert Shep Hyken Unleashes ‘Amazement Revolution’ with New Business Strategy Book

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ST. LOUIS, April 5, 2011 /PRNewswire/ — If customer service is so important to a company’s success, then why is customer satisfaction at its lowest point since 2008, according to a recent American Customer Satisfaction Index study?

Customer service expert, speaker and best-selling business author Shep Hyken is reversing the trend as his new book The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience comes out April 5, 2011.

Get a free, sneak preview of The Amazement Revolution (the first three chapters) at: http://www.AmazementRevolution.com/preview

“I want to start a revolution in business,” says Hyken, “one that will take average customer service to the level of customer amazement.”

The seven customer amazement strategies in the book include:

1. Membership: Treat customers like members, even if you don’t call them members.

2. Serious F.U.N.: Create a culture where your employees are Fulfilled, used for their Unique abilities and are excited about what’s Next.

3. Partnership: Be so good that your customers think of you as their partner, rather than just another vendor.

4. Hiring: Implement innovative hiring processes to support your customer service mission.

5. The After-Experience: Create a memorable positive experience after someone does business with you.

6. Community: Create a community of evangelists – loyal customers who brag about you to their friends and associates.

7. Walking the Walk: Employees shouldn’t just deliver amazing customer service to customers. They should model it for others within the organization. Everyone has the opportunity to be a leader when it comes to customer service.

“Customer service is not a department,” Hyken says. “It is a philosophy that includes every person and aspect of the best and brightest companies.”

Hyken reveals 50 “role model” companies that exploit the seven strategies. From American Express to Zappos.com, from large Fortune 100 companies to small businesses with just one solo entrepreneur, you will learn how to create a culture of customer and employee amazement.

Hyken is available for interviews to discuss the state of customer service and how some companies are using this as their most powerful competitive advantage. He will also expand on the seven key strategies that create a culture focused on creating customer (and employee) amazement.

Get a free, sneak preview of The Amazement Revolution (the first three chapters) at: http://www.AmazementRevolution.com/preview

About Shep Hyken :

Shep Hyken , is the Chief Amazement Officer (CAO) of Shepard Presentations, LLC. As a customer service speaker and author, Shep helps companies build loyal relationships with their customers and employees by helping them deliver amazing levels of customer service. He is the author of the Wall Street Journal best-selling book The Cult of the Customer and the creator of The Customer Focus customer service training program.  Web: http://www.Hyken.com.

 

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